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Speaking to a Representative
 

When you call the ACS HR Solutions Service Center, you can transfer to an ACS Customer Service Representative or an MMBB Member Service Representative. The table below shows how each can assist you.

Title
ServiceACS Customer Service RepresentativeMMBB Member Service Representative
Total account balance
Total account balance by Plan
Account balance by fund
Account balance by source
Fund descriptions
Investment information (1-, 5-, 10-year performance as available)
Interfund transfers 
Investment election changes 
Loan/Withdrawal eligibility 
Loan modeling
Loan package requests 
Loan payoffs 
Check processing information 
Member kit fulfillment 
Annuity processing 
PIN reminder